COVID-19 vaccination: guide for older adults

Key2Support are following the latest guidelines from Lancashire County Council regarding the COVID-19.

Please also be assured we have a Business Continuity Plan that is in place and active to ensure staff and clients as much as possible are protected and our most vulnerable are going to be looked after.

Please follow the link below for information on how to protect yourself.

The latest information and advice on coronavirus (COVID-19) can be found at:

Domiciliary Guidance on PPE practice (Updated 15/06/2020)

Please contact the office on 01254 231172 with any queries and for our latest operating information during this time.

CQC Covid-19 Insight 1

CQC Covid-19 Insight 2

Community Hub Information


Helping those in need across Burnley.


Hyndburn Borough Councils Hub team can help those identified as the most vulnerable in our community. Please use this link for latest information.


Pendle Community Support Hub.

Care Workforce

Join the Official Department of Health and Social Care COVID-19 Workforce app to:

  • Get up-to-the-minute advice on everything you need to know about managing Covid-19 – all in one easy-to-access digital hub.
  • Practical resources on everything from daily briefings, to the latest on safety and procedural advice, offers, wellbeing tips, and more.
  • All the information you need in one place – access from any device with the internet so you can easily search and get trusted information fast.
  • Instant notifications in your inbox and on your phone to keep you up to date with the latest info the moment it’s released.

Key2Support is a support service open to all user groups.

We offer and deliver home care and assisted living/domiciliary services to adults in their own homes. We aim to prevent people from being admitted to long term residential care.

Our directors have a long history of working within the care sector, with combined experience of over 30 years. This level of expertise and experience promotes stability and continuity in the services offered and the value base required to develop the service in a professional and flexible way.

We deliver domiciliary homecare services to the following people;

  • Older People
  • Adults with Physical Disabilities
  • Adults with Mental Health Issues
  • Adults with Learning Disabilities

Each package of care devised and delivered will be reviewed on a 6/12 monthly basis with the individual and key stakeholders (if appropriate).

We ensure that each service user has a copy of their own personal care plan which sets out how the service will be delivered to ensure that desired outcomes and choice of lifestyle are supported.

We will ensure that all staff are trained in the relevant areas and strive to develop our staff teams through available routes: NVQ’s  (National Vocational Qualification) and specific needs led training.


Join our Team

Due to continued success we require Care Support Workers to join our confident, outgoing and sociable team based in East Lancashire. Our company continues to go from strength to strength and that is down to our hard-working, dedicated staff. Are you looking you to build a career within an organisation that offers career progression? Along with the training and development to succeed and support along the way?


caret-down caret-up caret-left caret-right

Thank you for the beautiful flowers but, more importantly, thank you for the care and support you have provided over the last year or so; not just to mum, but to all of us. Mum, whenever asked about her carers, would indignantly correct people to say you were not her carers but her friends. 

Carol & Family Burnley

My Husband Peter was very fond of his carers and I couldn’t fault the dedication and compassion shown by Key2Support and their staff at this time of his life.

Susan Cryer Burnley

Key2Support have delivered a bespoke and person centred approach for the care of our mother. The culture of the home care service was positive. Our mother was treated with kindness, compassion and respect thus staff promoted her independence and her right to privacy.

Hazel Rice and Family Oswaldtwistle