CONTENTS OF PRIVACY NOTICE
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how Key2Support Ltd uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
When you are using the Key2Support website, Key2Support Ltd is the data controller.
Key2support Ltd is a Domiciliary Care business, owned by Kelly Livesey & Sandra Derosa.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, we compile a Care Plan which sets out tasks, aspirations and outcomes in order to meet all your identified needs.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in criminal activity affecting Key2Support to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
We collect data about you, during the information gathering process known as an Assessment of Need.
The nature of our service means that very personal and sensitive information is discussed, openly and honestly, in order to ensure we can meet your health and social care needs in ways that are unique to your individual circumstances. The specific type of information is required in order for us to meet our legal and regulatory obligations as a registered provider.
We may share information regarding your care with those who have a need to know, namely Health Professionals, such as GP’s, District Nurses, Hospitals etc., Local Authorities, includes departments such as Social Services, Housing, Day Centres etc. Any relevant person identified by you, such as an L.P.A., and our staff.
We ask our clients/employees for their consent to contact them.
From time to time we will need to contact you. We use the methods listed below.
If you would like to remove consent for Key2Support Ltd to contact you please email us here with your full name.
We know how much data security matters to you. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected.
Key2Support currently keep Client and Customer Data for 10 years.
The GDPR sets out Guidance on files and retention including archiving; specifically Health and Social Care personal data is generally exempt.
As a provider of services, file and retention guidelines are in place from our Regulator which includes CQC and the NHS as well as Local Authorities via the Service Specification within any contractual arrangements.
A periodic check of the Regulator’s Guidance is part of the review of this policy.
Key2Support may share information regarding your care with those who have a need to know, namely Health Professionals, such as GP’s, District Nurses, Hospitals etc., Local Authorities, includes departments such as Social Services, Housing, Day Centres etc.
Any relevant person identified by you, such as an L.P.A., and our staff.
Upon completion of your Assessment of Need, we compile a Care Plan which sets out tasks, aspirations and outcomes in order to meet all your identified needs and this is regularly reviewed and updated.
This includes liaison with all those involved in your care such as family, your representative relevant health and social care colleagues and other professionals.
Access to your care plan would be through the Openpass System and requires your consent.
Access to your information and corrections
All files held in your name are available for your perusal and you can ask us to remove information which is inaccurate. Please email or write to us at:
Oswaldtwistle Mills Business Centre
Clifton Mill, Pickup Street
Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Key2support Ltd reviews all of our data processing on an annual basis to assess if the national data opt-out applies. This is recorded in our Record of Processing Activities. All new processing is assessed to see if the national data opt-out applies.
If any data processing falls within scope of the national data opt-out we use MESH to check if any of our service users have opted out of their data being used for this purpose.
At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review this on an annual basis and for any new processing.